1. Introduction

Noise Mate ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

Personal Information

We collect information you provide directly, including:

• Name, email address, and phone number
• Account credentials and profile information
• Billing and payment information
• Communication preferences

Noise Recording Data

When you use Noise Mate to record noise incidents, we collect:

• Audio recordings and acoustic measurements
• GPS location data (with your permission)
• Timestamp and metadata information
• Device identifiers and environmental conditions

Device Information

We automatically collect technical information, including:

• Device type, operating system, and version
• IP address and mobile network information
• App usage patterns and interaction data
• Crash reports and performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing information
• Send technical notices and customer support messages
• Generate council-ready reports for noise documentation
• Comply with legal obligations
• Analyze trends and monitor system performance

4. Data Security

We implement comprehensive security measures to protect your data, including:

• End-to-end AES-256 encryption for all sensitive data
• Secure HTTPS connections for all communications
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Redundant backup systems with 99.99% uptime guarantee

5. Data Retention

We retain your information as long as necessary to provide our services. You may request deletion of your data at any time, subject to legal and compliance requirements.

6. Third-Party Services

We may share non-personal, aggregated data with third-party service providers for analytics and hosting. We do not sell your personal information to any third parties.

7. Your Rights

Under UK GDPR and other applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing of your information
• Object to data processing
• Withdraw consent at any time

8. Children's Privacy

Noise Mate is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

📧 privacy@noisemate.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.